In the case of card payment, a refund in cash is not allowed.
The rules of money refund are regulated by the rules of international payment systems. The procedure for the cancellation of ordered service is regulated by the Chapter III of the Federal Law “On Protection of Consumers’ Rights”.
If cancellation is done by the client:
- the terms of cancellation without penalty fees, the amount (-s) of penalty fees in case of late cancellation and the period of the refund is individual to the each booked service. You can find this information on web pages with service description (events, hotels, tours).
Refund will be made to the card within 21 (twenty-one) working days from the date the “Refund Application” is received by the Company.